Our customers are always number one. That’s why everything we do is focused on providing excellent customer service and delivering the best available Two Way Radio or Communications solution within an acceptable budget, and timeframe.
The information you share with MiningTelecoms allows us to provide the products and services you need and want while giving you the very best value added communications benefits.
Our founder is always reminding us that “if we promise it we solution it,” and it’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
- How and why we collect your personal information;
- How your personal information is used and protected;
- When and with whom we share your personal information; and
- What choices you can make about how we collect, use, and share your personal information.
Our Policy covers how and why we collect, use, protect, and share your personal information:
- On our websites and mobile services where this Policy is posted.
What is Our pledge of Accountability?
We require our associates, business partners, and service providers to manage your personal information properly.
What Type of Information Do We Collect?
We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, such as when you create an account on our websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our website. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
How Do We Share Your Personal Information Outside of MiningTelecoms?
We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.
What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
- We may send you marketing communications.
- Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
You can contact us via email at [email protected] online.