Returns PolicyOur returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returnsIf you wish to return an item because you have changed your mind about your purchase, Mining Telecoms will offer you a credit or refund provided that:
Other ReturnsMining Telecoms will accept product returns and provide you with a credit, refund or repair where:
Mining Telecoms reserves the right to:Assess the condition and age of returned goods prior to providing a repair, credit or refund. This may result in a repair, credit or refund being refused. Please note:
PrivacyMining Telecoms is committed to protecting your privacy. You will be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information then we may be unable to process your return. When returning merchandise with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Mining Telecoms agrees to the return without adequate proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified. This information may be accessed by authorised Mining Telecoms team members for fraud investigations and fraud protection activities. Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request as required by law. If you wish to access your personal information please contact Mining Telecommunications on 1800 551 427.