Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Mining Telecoms will offer you a credit or refund provided that:

  • You return the item within 14 days of purchase
  • The item is in resaleable condition including that:
    • It is in its original packaging, including instruction manuals and all accessories;
    • The box is, unopened, unused and in its original condition
  • The product is not one on which a change of mind return is not available (see below).

If these requirements are not satisfied Mining Telecoms reserves the right not to offer a credit or refund for change of mind returns.

Other Returns

Mining Telecoms will accept product returns and provide you with a credit, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description;

Mining Telecoms may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Mining Telecoms reserves the right not to offer a credit, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data may be lost during the repair process of Two Way Radios and Repeaters. It is the responsibility of the customer to ensure that all information and data is deleted before returning to Mining Telecoms.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Mining Telecoms reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, credit or refund. This may result in a repair, credit or refund being refused.

Please note:

  • Your original Mining Telecoms receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method

Privacy

Mining Telecoms is committed to protecting your privacy. You will be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information then we may be unable to process your return. When returning merchandise with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Mining Telecoms agrees to the return without adequate proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified. This information may be accessed by authorised Mining Telecoms team members for fraud investigations and fraud protection activities. Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request as required by law. If you wish to access your personal information please contact Mining Telecommunications on 1800 551 427.